General Terms and Conditions of Sale

Last updated: June 11, 2025
Operated by KAL ECOMMERCE UK LTD, 82A James Carter Road, Mildenhall, United Kingdom
📧 Contact: help@nuovomilano.com

1. Legal Framework and Scope

These General Terms and Conditions of Sale ("Terms") govern all purchases made through the Nuovo Milano website (https://nuovomilano.com) and constitute a legally binding agreement between the consumer ("you") and the company KAL ECOMMERCE UK LTD ("we", "us", or "our").

These Terms are established in compliance with:

The UK Consumer Rights Act 2015
The EU Directive 2011/83/EU on consumer rights (for EU-based consumers)
The Electronic Commerce (EC Directive) Regulations 2002
Applicable international trade and data protection laws

2. Identification of the Company

Company Name: KAL ECOMMERCE UK LTD
Registered Address: 82A James Carter Road, Mildenhall, United Kingdom
Registration Number: (to be filled with official UK Companies House number)
Email Address: help@nuovomilano.com

3. Acceptance of Terms

By accessing or using the website and/or placing an order, you acknowledge having read, understood, and accepted these Terms in their entirety.

These Terms shall prevail over any other general or special conditions not expressly agreed to by us. We reserve the right to amend these Terms at any time. Any modifications will be published on the website and will apply to subsequent orders only.

4. Eligibility to Purchase

To place an order, you must:

Be at least 18 years old or have legal capacity under your local law.
Provide accurate, complete, and current personal information, including a valid delivery address and payment method.

We reserve the right to refuse or cancel any order in case of fraud, breach of these Terms, or for any legitimate reason at our sole discretion.

5. Products and Availability

All products offered for sale are described and presented with the greatest possible accuracy. However, we do not warrant that product descriptions or any other content on the website are accurate, complete, or error-free.

Products are available while stocks last. In the event of unavailability after an order, the customer will be informed and refunded within 14 business days.

We reserve the right to discontinue any product at any time.

6. Prices and Payment

All prices are indicated in the currency corresponding to your region and include applicable VAT unless otherwise stated.

Prices are subject to change without notice but are guaranteed at the time of order confirmation.

Payment must be made in full at the time of ordering via secure payment providers (Visa, Mastercard, PayPal, or others as available). We do not store your payment information and use encrypted technology to secure transactions.

7. Order Confirmation

Once your order is placed, you will receive an automated order confirmation email. This email serves as acknowledgment of receipt, but not yet of acceptance.

If you do not receive this email within 24 hours, please check your spam folder or contact us at help@nuovomilano.com.

8. Processing, Shipping & Delivery

Order processing time is 24 to 72 business hours.
Upon shipment, you will receive a tracking number via email. You can track your order at: https://nuovomilano.com/apps/track123

Estimated delivery times (excluding processing):

USA, Canada, Europe: 5 to 8 business days
Australia, New Zealand: 7 to 12 business days

Deliveries are made only on business days. Delays may occur during holiday periods or force majeure events. We work with multiple third-party carriers and are not responsible for delays once the parcel is in transit.

9. Right of Withdrawal (EU Consumers)

Pursuant to Directive 2011/83/EU, EU-based consumers have a right of withdrawal within 14 days from the date of delivery, without stating a reason.
Products must be returned unused, in their original condition and packaging.

Return procedures and refund terms are detailed in our Return Policy and Refund Policy.

10. Returns, Exchanges, and Refunds

All requests must be made by email to help@nuovomilano.com with your full name, order number, and clear photographic evidence where applicable.

Returns due to customer dissatisfaction or voluntary exchanges (size/color) are accepted under conditions stated in our policies. The product must be returned at the customer’s expense, except in cases of error or defect attributable to Nuovo Milano.

Defective or incorrect products will be replaced or refunded in accordance with consumer protection laws.

11. Risk and Title

Products remain our property until full payment is received.
Risk of loss or damage passes to the customer upon delivery. If the parcel is confirmed lost by the carrier, we will offer a replacement or full refund.

12. Customer Responsibilities

Customers are responsible for providing accurate delivery addresses.
We shall not be liable for parcels undelivered due to incorrect or incomplete address information. No refund or reshipment will be made if the order has already been shipped.

13. Intellectual Property

All elements on the website (texts, images, logos, designs, graphics, etc.) are the intellectual property of KAL ECOMMERCE UK LTD and protected by copyright and trademark law.

Any unauthorized use or reproduction is strictly prohibited and may result in legal action.

14. Data Protection

We collect and process your personal data in accordance with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).
For more information, see our [Privacy Policy].

15. Limitation of Liability

To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the site or products purchased, including but not limited to loss of profits, business interruption, or data loss.

16. Force Majeure

We shall not be held liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or supply chain disruptions.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.
In the event of a dispute, the competent courts of London, United Kingdom shall have exclusive jurisdiction, subject to any mandatory protective provisions applicable in your country of residence.

18. Contact Information

For any inquiries, complaints, or legal notices, please contact:

KAL ECOMMERCE UK LTD
82A James Carter Road
Mildenhall, Suffolk
United Kingdom
📧 help@nuovomilano.com