Refund Policy

Refund Policy

Last updated: June 11, 2025

At Nuovo Milano, your satisfaction is our priority. Please read our refund policy carefully before submitting a request.

1. Refund Eligibility

We offer refunds exclusively under the following conditions:

• You return the product within 14 days of receiving it.

• The product is in brand new condition:

  • Unused, unworn, and unwashed.

  • In its original packaging, with all labels and accessories intact.

Once the return is validated and the product is inspected, a full refund will be issued to your original method of payment within 5 to 10 business days.

Please note: Return costs remain at the customer’s expense unless the product is defective or an error was made on our part. See our [Return Policy] for more information.

2. Damaged Items or Incorrect Orders

If you receive a product that is defective or not in line with your order (wrong size, model, or color), please notify our customer service within 72 hours of delivery.

To qualify for a refund or express replacement:

• Contact us at help.nuovomilano@gmail.com

• Include:

  • Your full name and order number

  • Clear photos of the item showing the issue (mandatory)

  • Indicate whether you would prefer:

    • A full refund, or

    • A free express replacement of the item

Requests sent without photos cannot be processed.

3. Non-Refundable Items

The following items are not eligible for refund:

• Clearance or final sale products (unless defective).

• Personalized, worn, or used items.

4. Questions

If you have any questions regarding this refund policy, feel free to contact us:
📧 help.nuovomilano@gmail.com