Privacy Policy

PRIVACY POLICY

Last updated: June 11, 2025
Operated by KAL ECOMMERCE UK LTD, 82A James Carter Road, Mildenhall, United Kingdom
Contact: help@nuovomilano.com

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (https://nuovomilano.com), place an order, or interact with us in any capacity. It is established in accordance with:

• The UK Data Protection Act 2018

• The General Data Protection Regulation (EU Regulation 2016/679 "GDPR")

• The Privacy and Electronic Communications Regulations (PECR)

• Any other applicable international privacy laws

By accessing our website or purchasing our products, you agree to this Privacy Policy.

2. Data Controller

The data controller is:
KAL ECOMMERCE UK LTD
82A James Carter Road, Mildenhall, United Kingdom
Email: help@nuovomilano.com

3. Types of Data Collected

a. Personal Identification Information

We may collect the following personal data when you place an order or contact us:

• Full name

• Email address

• Phone number

• Billing and shipping addresses

• Payment information (processed via encrypted third-party gateways)

b. Device & Usage Data

Automatically collected via cookies, log files, beacons, tags, pixels, and similar technologies:

• IP address, browser type, device type, operating system

• Referring pages, time stamps, browsing behavior

• Session IDs and cart data

c. Marketing & Tracking Data

If you subscribe to our email or SMS services:

• Your opt-in status

• Communication preferences

• Interaction metrics (open rates, click-throughs)

4. Legal Basis for Processing

We process your personal data based on:

• Performance of a contract (e.g., to fulfill an order)

• Legal obligations (e.g., for tax and accounting)

• Legitimate interest (e.g., fraud prevention, customer service)

• Consent (e.g., for marketing communications)

5. Use of Personal Data

Your data may be used to:

• Process and fulfill your order

• Send confirmations, invoices, and shipping updates

• Respond to customer service inquiries

• Personalize user experience and site improvements

• Detect fraud or abuse

• Send marketing communications (with your consent)

6. Sharing of Personal Data

We share data only with trusted service providers:

• Shopify Inc. – e-commerce platform

• Google Analytics – user behavior analytics

• SMSBump Inc. – SMS marketing services (EU-based)

We may also disclose personal data to comply with legal obligations or in case of a legitimate governmental request.

7. International Transfers

Your data may be transferred and stored outside the UK or EU, including in Canada and the United States. We ensure such transfers comply with applicable data protection laws and are safeguarded via Standard Contractual Clauses where required.

8. Data Retention

We retain your personal data:

• As long as necessary to fulfill the purposes described

• For legal or tax obligations

• Until you request its erasure (subject to legal limitations)

9. Your Rights (EEA & UK Residents)

You have the right to:

• Access the data we hold about you

• Request rectification or deletion

• Object to processing for direct marketing

• Withdraw consent at any time

• File a complaint with your local data protection authority

To exercise these rights, email us at help@nuovomilano.com.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for site functionality, analytics, and marketing.

By using the site, you consent to the use of cookies unless disabled via your browser.

Details on cookies used:

• session_id, shopify_visit, shopify_uniq – session tracking

• cart, storefront_digest – shopping cart memory and access validation

11. SMS Marketing

By opting into our SMS program, you consent to receive messages related to:

• Your order status, delivery, and reminders

• Promotional offers

You may opt out at any time by replying STOP or using the unsubscribe link. Message and data rates may apply.

Your data is shared with SMSBump Inc., based in Sofia, Bulgaria, for compliance with EU data privacy standards.

12. Data Protection for Minors

Our site is not intended for individuals under the age of 16. We do not knowingly collect data from minors.

13. Policy Updates

We may revise this Privacy Policy to reflect changes in law, business practices, or site functionality. The latest version will always be available at: https://nuovomilano.com/pages/privacy-policy

14. Contact

For any questions, requests, or complaints regarding your personal data:

KAL ECOMMERCE UK LTD
82A James Carter Road
Mildenhall, United Kingdom
📧 help@nuovomilano.com