Return Policy

Last updated: June 11, 2025

At Nuovo Milano, we are committed to delivering a premium shopping experience. This Return Policy outlines your legal rights and our procedures in line with EU, UK, and U.S. consumer protection regulations. Please read carefully before initiating a return or exchange.

---

1. Legal Right of Withdrawal (EU / EEA)

If you purchased your product online, you have the right to withdraw from the contract without giving any reason within 14 calendar days from the day you received the item, in accordance with EU Directive 2011/83/EU.

To exercise this right:

• Notify us within 14 days via email at help@nuovomilano.com

• Include your full name, order number, and intention to return

Once your request is confirmed, you have an additional 14 days to return the item.

Unless otherwise stated, return shipping costs are the customer’s responsibility unless the item is defective or an error was made on our part.

---

2. Conditions for Eligible Returns

To be eligible for a return or exchange:

• The item must be in brand new condition — unused, unworn, unwashed, with all original tags and accessories

• It must be returned in its original packaging

• You must include clear photos in your initial email to confirm the product’s condition

• The order number and full name must be clearly indicated inside the package

⚠ Failure to meet these criteria may result in rejection of the return request.

---

3. Return Address

All returns must be shipped to:

PeakFast
Contact our customer service for the return address.
France

Please ensure your name and order number are clearly marked inside the parcel.
Returns sent without identification may be delayed or refused.

---

4. Exchanges (Size / Color Adjustments)

If you wish to exchange an item due to personal preference (wrong size, color, etc.):

• Contact us by email at help@nuovomilano.com

• Include your full name, order number, photo of the product, and desired new size or color

Once your request is approved, we’ll provide instructions.
Please note: reshipping fees may apply.

---

5. Faulty or Incorrect Items

If you receive a defective or incorrect product:

• Notify us within 48 hours of receiving the parcel

• Email us at help@nuovomilano.com with:
  • Your full name and order number
  • Clear photos of the issue
  • Your preference: refund or express replacement

If validated, return shipping will be covered and we’ll handle resolution promptly.

---

6. Refunds

Once your return is received and inspected:

• You will receive an email confirmation of approval or denial

• If approved, the refund will be processed to your original payment method within 5–10 business days

• Original shipping fees are non-refundable, except in the case of defect or error

---

7. Non-Returnable Items

You may not return or exchange the following:

• Final sale or clearance items (unless defective)

• Personalized, worn, or used products

• Items returned after 14 days (without defect or exception)

• Items without proof of purchase or original packaging

---

8. Legal Guarantees

Your purchase is protected by legal guarantees based on your location:

• EU / EEA: 2-year legal guarantee (Directive 1999/44/EC)

• UK: Consumer Rights Act 2015

• U.S.: State-level warranty and refund rules apply, alongside FTC and Magnuson-Moss provisions

---

9. Summary Table of Consumer Rights

---

10. Contact Us

📧 help@nuovomilano.com
🕘 Available: Monday to Friday, 9:00 AM – 6:00 PM (CET)